From the list, select 'Manage profiles'.Ĭlick 'Show Profiles', then choose to 'Add'.Ĭonfirm to change profile and restart Outlook again. If this is the case, you can resolve the issue by creating a new profile. Outlook not downloading emails may be down to a corrupt Outlook profile. Click the 'General' tab and click 'Empty Cache'. Move your mouse to 'Properties' and click it. Point your mouse to the exchange folder you want to empty. Follow the steps to empty the cache in Outlook: This way, Outlook can re-download all the items. The solution here is to empty the Outlook cache. So, If the two above solutions do not work, it may mean that this is the cause. Synchronization challenges rise if the cache gets corrupted. Outlook saves items from Exchange accounts in the Outlook cache. Go to a web-bases Outlook exchange portal to see if it works. An orange indicator means that there is a problem connecting to the server.Ĭheck to see if the account you previously used to connect to the server is connected, if not connect it back by selecting the exchange account.

Change Microsoft Exchange Server ConnectionĬlick the 'Tools' menu, and select the 'Accounts' option.Īt the left pane, you will see the default account. If so, uncheck it by clicking the option again.Ģ. Go to the main menu in Outlook and check if 'Work Offline' is selected. The first thing you need to be sure of is that you are connected to the internet. Troubleshooting Outlook is not in any way a difficult process. With troubleshooting, you will be able to easily find the reason for Outlook not receiving emails, which will make you know the exact thing to do to solve the problem. Troubleshoot Outlook Not Downloading Emails in Outlook 2019/2016/2013/2010 Top 5 Solutions to Outlook Not Downloading Emails Issueīelow, we have provided 5 effective and easy methods of solving the issue that anyone can follow and implement.ġ.

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